Social Media Podcast No.19 now available

In edition 19 Gordon White, Kyle Murdoch, Iain Murray and Shona Lyttel chat about the iPad 3G tariffs and whether it's really worth taking a 3G package. We also discuss the dangers of exceeding the monthly bandwidth charge and how we've been caught out in the past. Iain does his usual look at gadgets and Apps and explains why his shiny new HTC Legend has been fired in the space of one episode of the podcast!

We hear from Tim Barlow at Attacat who answers a listener question about the value of regularly updating your YouTube Channel and whether it plays any part Search Engine Optimisation.

You can download or subscribe to the podacst here

iPad Review Podcast goes to No.2

We are delighted that the Social Media Podcast No.17 has gone to No.2 in the podcasting category for Audio and combined Audio & Video charts on iTunes in less than 24 hours.

The panel consists of Valerie Surgenor, IT Lawyer with MacRoberts, Shona Lyttel, PR & Marketing Manager with Connectedfm, our resident gadget man Iain Murray, CEO with Connectedfm, Alex Dobbie, Designer in Residence, Glasgow School of Art, Kyle Murdoch and Gordon White from Podcastmatters.

We also chat with John McGlynn of the Airlink Group who was kind enough to bring the iPad from New York for us and he tells as a bit about the experience in the queue and some of the people he met.

We also talk briefly about the proposed name change at Podcastmatters Ltd which will happen on the 17th June 2010 and more detail about the reasons for that will be outlined in a future podcast very soon.

Finally we catch up with Colin Gilchrist to talk about the Edinburgh Coffee Mornings and the Edinburgh New Media Breakfast.

Subscribe to the podcast here and it will download

Social Media Podcast - The iPad

We were lucky enough to get one of the first iPads in Scotland, less than 24 hours after it was launched in the USA so we got a panel together to try it out, discuss the features and, chat about whether there really is a market for this type of device.

The panel consists of Valerie Surgenor, IT Lawyer with MacRoberts, Shona Lyttel, PR & Marketing Manager with Connectedfm, our resident gadget man Iain Murray, CEO with Connectedfm, Alex Dobbie, Designer in Residence, Glasgow School of Art, Kyle Murdoch and Gordon White from Podcastmatters.

We also chat with John McGlynn of the Airlink Group who was kind enough to bring the iPad from New York for us and he tells as a bit about the experience in the queue and some of the people he met.

We also talk briefly about the proposed name change at Podcastmatters Ltd which will happen on the 17th June 2010 and more detail about the reasons for that will be outlined in a future podcast very soon.

Finally we catch up with Colin Gilchrist to talk about the Edinburgh Coffee Mornings and the Edinburgh New Media Breakfast.

Subscribe to the podcast here and it will download

Social Media Podcast No.16 now available on iTunes

Google Execs get jail sentence, Gadgets Galore and where to get a Social Media Policy free

Iain Murray from Chardfm makes his debut as our Gadget advisor, we're still trying to give him a name so please let us know your ideas at gordon@podcastmatters.co.uk Iain discusses lots of great gadgets, web sites and mobile apps.

John Mackenzie, Partner at Pinsent Masons the law firm behind out-law.com joins us to talk about the recent ruling in the Italian Courts which led to three Google Execcutives being handed suspended jail sentences. John explains the law behind this case and why it could be a landmark ruling.

Steve Cook from Empire HR http://www.empirehr.com tells us why it's so important for organisations to have a Social Media Policy and the implications for the companies that don't give out proper guidelines to employees.

Download or subscribe to the podcast here

Social Media on the move - 140 characters goes a long way

NEW MEDIA BREAKFAST EDINBURGH


19th March 2010 

at 

Tower Restaurant, Museum of Scotland, Chambers Street, Edinburgh. EH1 1JF

Twitter is on everybody's fingertips, status updates are fast becoming a way of life and the corporate world is getting in on the act; this month's New Media Breakfast will examine various web based sites that help you make full use of Twitter and other social media platforms whilst on the move.

We'll also take a look at some of the smartphone platforms such as: Symbian, Android, iPhone,Windows, Linux and Blackberry.


We are delighted to have Iain Murray, a regular attendee at the New Media Breakfast, to present on this extremely topical subject.

Iain is Managing Director of Chardfm Scotland’s fastest growing fm business, delivering multi-skilled fm services through a network of mobile engineers. The business made a significant investment in technology in 2009 which won them two national awards, the PFM Magazine and i-fm.net e-business award and national contractor of the year award from Mitchells & Butlers. During the same year Chardfm secured significant new business including the account to maintain the Co-operative Groups retail and banking outlets.

Iain has a track record of success in business, starting his first fm business in 1992, he has managed significant property portfolio’s including 68 care homes for Highfield Group. In 1999 Iain established Gardiner & Theobald Facilities Management for the G&T Group which grew to be the largest fm consultancy in the UK, delivering fm advice into the UK and NI governments, MOD, British Library and Cabinet Office. Iain left GTFM in 2004 to establish Jenkins & Marr Facilities Management which was sold to SMC Group plc. in 2006. In 2008 Iain joined Chardfm.

Iain is also the Chairman of the British Institute of Facilities Management the second largest fm Institute globally. His two year tenure finishes in June of this year after which he hoping to is join the Board of Global FM, the worldwide association of associations. Iain has been instrumental in moving the Institute towards more use of Social Media and regularly blogs and tweets during his Institute business. IFMA the American fm association recently published an article in their FMJ publication to their 50,000 readers on social media in business penned by Iain.

Iain is a member of the Entrepreneurial Exchange and is working on their behalf with Enlight the venture philanthropy part of the Exchange providing assistance to Skillforce.

Iain has been affectionately known to his friends as ‘gadget man’ for far too long, he has a passionate interest in technology and has a mantra of ‘if it improves productivity it’s not a gadget’, he started using Social Media in 2007 when he took the Chair of BIFM, blogging weekly until discovering and actively using Twitter, his business Chardfm has won awards for its deployment of technology and is actively using Social Media to develop new business. He has regularly tweeted at the New Media Breakfast’s.

To view this event on Connect, please visit Winning Entrepreneurs New Media Breakfast

Future New Media Breakfasts will take place on a monthly basis and there will be 1 topic covered, they will start at 8am and finish at 9:30am. I hope you will be able to join us for what will be an informative and participative breakfast and if you have any queries in the meantime then please contact Belinda Roberts

By 2014 mobile devices will be the most popular access for the internet

Find out about social media on the move at the New Media Breakfast in Glasgow on the 26th February with Iain Murray for Chardfm and the Podcastmatters team.

For full venue, programme and booking details please link here

Social Media on the move - 140 characters can go a long way

Twitter is on everybody's fingertips, status updates are fast becoming a way of life and the corporate world is getting in on the act; this month's New Media Breakfast will examine various web based sites that help you make full use of Twitter and other social media platforms whilst on the move.

We'll also take a look at some of the smartphone platforms such as: Symbian, Android, iPhone,Windows, Linux and Blackberry.

We are delighted to have Iain Murray, a regular attendee at the New Media Breakfast, to present on this extremely topical subject.

Iain is Managing Director of Chardfm Scotland’s fastest growing fm business, delivering multi-skilled fm services through a network of mobile engineers. The business made a significant investment in technology in 2009 which won them two national awards, the PFM Magazine and i-fm.net e-business award and national contractor of the year award from Mitchells & Butlers. During the same year Chardfm secured significant new business including the account to maintain the Co-operative Groups retail and banking outlets.

Iain has a track record of success in business, starting his first fm business in 1992, he has managed significant property portfolio’s including 68 care homes for Highfield Group. In 1999 Iain established Gardiner & Theobald Facilities Management for the G&T Group which grew to be the largest fm consultancy in the UK, delivering fm advice into the UK and NI governments, MOD, British Library and Cabinet Office. Iain left GTFM in 2004 to establish Jenkins & Marr Facilities Management which was sold to SMC Group plc. in 2006. In 2008 Iain joined Chardfm.

Iain is also the Chairman of the British Institute of Facilities Management the second largest fm Institute globally. His two year tenure finishes in June of this year after which he is hoping to join the Board of Global FM, the worldwide association of associations. Iain has been instrumental in moving the Institute towards more use of Social Media and regularly blogs and tweets during his Institute business. IFMA the American fm association recently published an article in their FMJ publication to their 50,000 readers on social media in business penned by Iain.

Iain is a member of the Entrepreneurial Exchange and is working on their behalf with Enlight the venture philanthropy part of the Exchange providing assistance to Skillforce.

Iain has been affectionately known to his friends as ‘gadget man’ for far too long, he has a passionate interest in technology and has a mantra of ‘if it improves productivity it’s not a gadget’, he started using Social Media in 2007 when he took the Chair of BIFM, blogging weekly until discovering and actively using Twitter, his business Chardfm has won awards for its deployment of technology and is actively using Social Media to develop new business. He has regularly tweeted at the New Media Breakfast’s.

The New Media Breakfast Glasgow is on the 26th February at No.29, Royal Exchange Square, Glasgow.

You can book your place below.

COMPLIMENTARY FOR 29 MEMBERS

This event is complimentary to 29 Members - If you are a member you
should email Malcolm to reserve your place.

I look forward to seeing you on the 26th.

INVERNESS
Click here for full details on the next New Media Breakfast Inverness 18th February

EDINBURGH  

Click here for full details on the next New Media Breakfast Edinburgh 19th February

Can you opt out of Social Media?

You may have seen my recent Twitter post about the Atholl Hotel in Aberdeen not allowing us to plug in a laptop - we were asked not to use their electricity. There were many comments and retweets about this; one Twitter user even recalled a food poisoning scare from last year at the same hotel - not something they would have wanted to re-kindle I'm sure.

This was a good example of how businesses will end up on social media whether they like it or not. People can update their status anytime, anywhere. So, people involved in customer service should be particularly mindful that a bad customer experience will be transmitted around the world instantly. Just the other day a friend of mine, John McGlynn of the Airlink Group posted about a bad experience he was having with EasyJet, I knew all about it, while it was happening. To be fair to EasyJet, they do monitor Twitter posts and I know that Iain Murray of ChardFM received a voucher because he did defend EasyJet in a Twitter post.

The Atholl Hotel incident was closely followed (the next day) by a similar set of circumstances in Simpson's Hotel in Aberdeen - we needed to charge our laptops whilst having a meeting and coffees in their lounge area, they were happy to let us do it - and their coffee was better and cheaper!

The whole incident reminded me of a blog post I read back in February this year from Chris Brogan about the Roger Smith Hotel in New York who actively promote their understanding and commitment to new media by encouraging users to have their meetings in the hotel. Now it's the place that most new media people (and I suspect many from traditional media) choose to stay in New York City, the Atholl Hotel could do with taking a leaf out of their book.

The point is, you can't opt out of social media, everyone is now connected and bad customer experiences will be reported. Understanding and embracing social media is the way forward, connect and engage with your customers, watch what their saying about you and act accordingly.